FIFO Queue - Call Centre Load-balancing Example

In this example a FIFO Queue is used to accept incoming phone calls from (randomly generated) customers. The calls are placed in the queue in the order they arrive (with a timestamp for observation.) The queue is then serviced by one of three operators who take different times to deal with each call (Sam Slow takes 8 seconds, Mollie Medium takes 5 seconds and Fred Fast takes 3 seconds)

Sam Slow = 8 secs Mollie Medium = 5 secs Fred Fast = 3 secs
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No call data No call data No call data



Approximate time between calls: